What Vivid Connect is

Vivid Connect turns an internet line you already pay for into a business. You point a MikroTik router at the platform, set your own prices, and customers nearby buy internet from you, paying with Mobile Money or a card on their phone and getting connected automatically, with their voucher on WhatsApp as a backup. Their device is remembered until the plan ends, so they come back on without a code.

You keep control of the things that are yours: your prices, your packages, your customers and your earnings. The platform handles the parts that are tedious to build and easy to get wrong: taking payments, enforcing how much data or time each customer actually gets, sending the messages, and paying your earnings into your own account.

A word on how the internet gets shared

Vivid Connect uses RADIUS, the same standard that internet providers and large WiFi networks have used for decades to decide who is allowed online and for how long. In practice it means two useful things for you:

• Limits are real. When a customer's bundle runs out, whether that is time, data, or both, they are disconnected by the network itself, not by an honour system.
• Your router stays simple. Your packages, prices and limits live in your dashboard, not inside the router, so you can change them any time without touching hardware.

What you need

Create your account

1. Sign up. Go to the sign-up page and register your business.
2. Verify your account. Follow the verification step so we know the account is really yours.
3. Pick the free trial package. Once your account is verified, choose the free trial from the package list. That is what starts your 14 days: no platform fee at all, one router, nothing charged and no card required. When the 14 days end your account moves to Pay As You Earn by itself. We send you a WhatsApp to say so; there is no plan to choose and selling carries on. Pay As You Earn is 6% of each online sale, and the same rate on cash and voucher sales you record, and nothing else: no setup fee, no monthly fee, and the payment provider's charge on online sales is on us, so you keep 94%. The package page then only lists add-ons: an extra router (GH₵150 once, one more router on your account) and assisted onboarding (GH₵150 once; we arrange it with you on WhatsApp after you buy it), with more to come.
4. Tell us where your money should go. Add the MoMo wallet or bank account that should receive your earnings. You can do this now or before your first sale.

Onboard your router

Onboarding is what connects your router to your account. It is done once per router, from the Vivid Connect app on your phone or from a computer, and it configures the hotspot, the secure tunnel to Vivid Connect, the customer login page and the authentication link for you. If the router is still on RouterOS 6 it is updated to RouterOS 7 during the same run; you never touch the router's own software.

Whichever way you go, prepare the router the same way first:

1. Always start from a freshly factory-reset router. Onboarding expects a clean device. Do this even for a brand-new router, and especially if an earlier attempt stopped partway (a power cut or lost connection): factory-reset it again before trying once more. A router carrying an old or half-finished configuration is a common cause of trouble.
2. Cable the internet into port 1 (ether1) and wait for the port light to come on. This can take up to five minutes on a fresh line. Do not start the next step before the light is on. This is the single most common reason onboarding fails.
3. Leave port 3 free. It becomes your hotspot port; your customers' WiFi access point plugs in there when setup is done.

RouterOS version

The router must run RouterOS 7.1 or newer. Onboarding talks to the router over its REST API, which only exists from RouterOS 7.1, and the private tunnel to Vivid Connect is WireGuard, which only exists in RouterOS 7. Most routers sold today already run 7. Older stock still ships with RouterOS 6.49, and both onboarding tools check for that first:

• Onboarding kit (computer): the script detects RouterOS 6 and updates the router to RouterOS 7 by itself over the router's own internet connection. The router reboots once (allow about five minutes), then onboarding continues on its own. There is nothing for you to do.
• App (phone): the app detects RouterOS 6 and does the update for you as part of the same one tap. The router reboots once (allow about five minutes) and the app waits for it, then carries on.

You do not need to update the router yourself, and we do not recommend logging into it to try. Both onboarding tools do the update for you; all the router needs is internet on port 1. If the update stops partway (a power cut, the line dropping mid-download), factory-reset the router and run onboarding again; it will pick up the update from the start. After the update the router is on RouterOS 7.1 or newer, which is what the tools install.

With the app on your phone (recommended)

1. Get the phone onto the router. If the router has built-in WiFi, join its WiFi (the name starts with MikroTik). If it does not, plug your WiFi access point into port 2 or port 4 and join the access point's WiFi.
2. Tap Test router connection. Setup will not start until the app can actually see the router, so a cabling or WiFi mistake is caught before anything begins. On an iPhone, if the test keeps failing, check that Local Network access is allowed for the app in Settings; iOS asks once and silently blocks everything if it was declined.
3. Have the router's password ready. The app tries the factory defaults itself. If your router shipped with a password printed on its sticker, the app asks you to type it, once, and never stores it.
4. Open the Routers tab and tap Set up a router. The app guides you from there; one tap does the rest, and it tells you the moment the router is live on your account.

With a computer

1. Connect the computer to the router. A computer with a LAN port cables into port 2 or port 4; this is the most reliable way. A WiFi-only computer joins the router's built-in WiFi if it has one; if the router has no WiFi either, plug your access point into port 2 or port 4 and join the access point's WiFi.
2. Generate an onboarding token. In your dashboard, open Onboard New Router and pick the With a computer tab; the token buttons are in step 1 there. An unused token stays copyable on the tokens page until it is used, so you never need to generate a second one because you forgot to copy the first.
3. Open the terminal. Mac: press Cmd+Space, type Terminal, press Enter. Windows: press the Start key, type PowerShell, press Enter (PowerShell, not Command Prompt). Linux: any terminal.
4. Paste one line and press Enter. The same page shows it with a copy button. It fetches the latest onboarding kit and starts it; there is nothing to download and nothing for macOS or Windows to block.
   Mac / Linux: bash -c "$(curl -fsSL https://isp.vividsolutionstech.com/onboard.sh)"
   Windows: iex (irm https://isp.vividsolutionstech.com/onboard.ps1)
   Python 3 is needed; the kit checks for it and, if it is missing, offers to install it for you (Mac: Homebrew or the python.org installer; Windows 10 and 11: winget; Linux: your package manager), then continues. If your Mac asks whether Terminal may access the local network, click Allow: that is how the kit reaches the router.
5. Follow the prompts. Paste your token, give the router a recognizable name, and let it finish. The summary at the end includes the router's new admin password. For the next router, paste the same line again; it always fetches the latest kit.
6. Watch your dashboard. The router appears as online when it has finished. That is onboarding complete.

Connect WhatsApp

WhatsApp is how your business talks to customers, and how it talks to you. Connect it early: customers expect their voucher to arrive the moment they pay.

What your customers receive

• Their voucher code and plan details, immediately after paying.
• A warning when their bundle is nearly used up, with the option to renew before they drop off.
• Renewal and expiry reminders.

What you receive

• A message for every sale, with the amount and your earnings.
• Alerts about things that need your attention.

To set it up, open the WhatsApp section of your dashboard and follow the pairing steps with the phone holding your business number. Messages then come from your own number, in your own business name.

How the connection works, and why we recommend a dedicated number

Vivid Connect sends WhatsApp messages through the Baileys architecture - the same device-sync mechanism behind WhatsApp Web and "Linked devices" on your phone. That is what lets your business message customers automatically from your own number, with no API key and no per-message fees. The trade-off is honest: linking works by sharing your WhatsApp session with the platform, the same way linking WhatsApp Web to a browser does.

For that reason we recommend you create a fresh WhatsApp (or WhatsApp Business) account on a dedicated SIM for the business, and link that - not your personal number. Your personal chats stay entirely yours, the business number can be handed to staff later, and if you ever want to sever the link you can simply log the device out from WhatsApp's Linked devices screen at any time.

The mobile app

Everything in this guide can also be done from the Vivid Connect app for Android, and some things are easiest there. It is the fastest way to onboard a router (one tap, no token, no computer), and it carries the business in your pocket: live sales, who is online right now, packages, vouchers, customer top-ups and your income.

• Onboarding. Open the Routers tab and tap Set up a router. The app guides the cabling and does the rest itself.
• Router controls. Power-cycle a router, choose its hotspot ports and set its device mode from the Routers tab, without touching the hardware.
• Alerts that find you. Sale alerts and router-offline alerts arrive as push notifications, so you hear about problems before your customers call.
• An evening summary, if you want one. Switch on Daily summary at 8 pm under Notifications in your dashboard and one WhatsApp arrives every evening: today's sales and your net, the top plan, new customers, who is online, payouts that landed, and your routers. It is off until you turn it on.
• Same account. Sign in with the username and password you use on the dashboard.

Build your packages

A package is what a customer buys. You choose what it includes and what it costs. There are a few shapes to work with, and most businesses sell a mix:

Every package also carries its own speed (see Set customer speeds) and the number of devices it may be used on at once. Customers can buy their next package before the current one ends and it queues behind it; registered customers can also pause, switch and resume.

Practical advice on pricing

• Start with two or three packages, not ten. Customers choosing at a kiosk decide in seconds.
• Have one cheap entry package. It converts people who are unsure.
• Price your longest package so it is clearly better value. That is what lifts your average sale.

Sell PPPoE (wired and fibre customers)

Hotspot is for people who walk in and buy on their phone. PPPoE is for a place you wire up: a home, an office, a school or a shop with its own router. That router dials into your MikroTik with a username and password and stays connected for as long as the plan runs, the way a fibre or cable subscription works. Vivid Connect sells both from the same router and the same customer list. PPPoE is a feature we switch on per account; message us if the PPPoE menu is not on yours yet.

The whole flow, in order

1. Provision a port once. Open the router in your dashboard and press Provision PPPoE. Pick the port (or the bridge, which covers every port in it) your PPPoE customers will be wired to, keep the suggested addresses unless they collide with something on your network, and press Provision. The router now runs a PPPoE server on that port that checks every sign-in against your customer accounts. The internet uplink and the management tunnel are refused automatically, so you cannot provision the wrong port. Running it again is safe; it only fixes what drifted.
2. Build PPPoE packages under Services → PPPoE Plans: a speed profile, a price and a validity (a monthly unlimited plan is the usual shape, but time or data budgets work too). The speed and any limit are enforced on the customer's session by the router.
3. Give the customer an account. Create them under Customers (or let them register on the portal). Their account username and password are their PPPoE login; there is nothing separate to set. A customer who needs a fixed IP address (a camera system, a small office server) gets it on their customer profile and the router honours it on every session.
4. Run a line to their router. From the provisioned port, straight or through a switch, one cable per customer into the WAN port of their router. A point-to-point wireless bridge to their roof works the same way, because it carries the same Ethernet frames.
5. They buy a PPPoE package on the customer portal or in the app, with Mobile Money or a card, from anywhere: their home line does not need to be up to pay. (Hotspot packages are different: those can only be bought while connected to the hotspot WiFi.) You can also recharge them yourself from the dashboard or the app.
6. They set their router's WAN to PPPoE and type the username and password, once. Every TP-Link, Tenda, Huawei or MikroTik home router and every ONT has this setting. The router dials in and every phone, TV and laptop in the house is online through it, with no login page and nothing to type again.

The order of the last two steps does not matter: a router set up before the first purchase simply keeps retrying and connects the moment a plan is active. When the plan expires the session is cut and the next dial is refused until they pay again; after payment the router reconnects by itself within a minute. Nobody touches the router settings again. The renewal reminders on WhatsApp matter more here than on hotspot, because a PPPoE customer whose plan has run out sees no page telling them why; they just lose internet until they renew.

A note on authentication: the server offers PAP and CHAP, which every home router and ONT supports. It deliberately does not offer MS-CHAPv2. That method cannot be completed through our platform and would leave a customer router stuck reconnecting, so it is left off rather than left half-working.

Set customer speeds

Every package sells a speed, and the speed comes from a speed profile (dashboard: Internet Plan → Bandwidth; app: Packages → Speed profiles). A profile has one required part - the rate - and an optional part that makes cheap plans feel expensive: burst. This section explains both, with numbers you can copy.

The rate: what you are actually selling

Download and Upload are entered separately (e.g. 5M down, 2M up). This is the sustained speed the customer gets, full stop. If you set nothing else, the profile is done and it works. Everything below is optional polish.

What burst is, in one picture

Most of what people do on WiFi happens in short pulls: a page loads, a photo downloads, a chat syncs - two seconds of traffic, then silence. Burst lets those short pulls run FASTER than the plan's rate, then settles heavy use (streaming, big downloads) back down to the rate. The customer feels a fast connection; your uplink is still protected from sustained hogging.

The router decides who is "bursting" with a simple rule: it watches each customer's average speed over the last Burst Time seconds. While that average is below the Burst Threshold, the customer may run at the Burst Limit. Once their average climbs past the threshold - which only happens if they keep pulling hard - they drop back to the plan's rate until they go quiet again.

Presets: pick one, the numbers follow the rate

You do not enter burst numbers by hand any more. Both the dashboard and the app offer three presets built from the rate you typed, so they move with it: change a 5M plan to 8M and the burst follows.

• Light - boosts to 1.5x the rate. For cheap plans on a small uplink.
• Standard - boosts to 2x the rate. The one to pick when unsure: pages and photos load at double speed, streaming settles at the rate after about six seconds.
• Strong - boosts to 3x the rate. Punchy but brief: the boost ends after about four seconds of heavy pulling, so it cannot eat the uplink.

Every preset ends the boost once the customer's 16-second average passes three quarters of the rate, and guarantees half the rate when the router is full. On a 5M / 1M plan, Standard therefore reads: burst to 10M / 2M, threshold 3750k / 750k, time 16/16, limit at 2500k / 500k.

Custom, with guard rails

Custom unlocks the raw fields for the cases the presets do not cover (an asymmetric boost, a longer window). What each one means:

• Burst Limit - the short-boost ceiling. Must be at least the rate.
• Burst Threshold - the tripwire average that ends the boost. Must not be above the rate, or the boost never ends and the plan gives bandwidth away.
• Burst Time - the averaging window in seconds, entered as down/up (e.g. 16/16). 1 to 60. Longer windows give longer bursts but react more slowly to hogging.
• Limit At - the speed a customer is GUARANTEED even when the hotspot is full. Must not be above the rate.
• Priority - 1 (highest) to 8 (lowest), decides who wins when the router is full.

Those rules are checked before anything is saved, because a burst that breaks the router's two hard rules (limit below the rate, limit-at above it) makes RouterOS refuse to build the queue, and that refusal fails the whole login: the customer pays and gets no internet. If an old profile somehow carries such a burst, the login server drops the burst and sends the flat rate instead, and logs it so you can fix the profile.

How long does a boost last? Roughly Burst Time × Threshold ÷ Burst Limit.

Getting it right

• Leave burst blank and it is simply off - the plan runs at its flat rate. That is a perfectly good place to start.
• Never sell more than the pipe. Add up what your plans promise against what your Starlink or fibre actually delivers, and remember the smart queue on the router detail screen caps the hotspot's total; individual profiles share whatever that allows.
• Burst Limit above the rate, Threshold and Limit At below it - the form reminds you, and a profile that breaks this simply will not behave.
• Priority (1 high to 8 low) only matters between plans competing on a full hotspot: give your premium plan a lower number than the budget one and it wins the squeeze. If all plans share one priority, it does nothing.

Protect your line

Speed profiles control each customer. Three more controls, on the router's own page (dashboard: your router → edit; app: Routers → your router), protect the LINE itself - the thing all your customers and your own devices share. Set them once per router; they matter more as you get busier.

The smart queue (CAKE)

When an internet line is completely full, everything on it goes bad at once: pages hang, video calls stutter, and one heavy download can make twenty light users miserable. The smart queue fixes this. Tell the router your line's REAL speed, and it runs a fairness algorithm called CAKE at the bottleneck: the line stays responsive even when it is completely full, and no single user can stall everyone else.

1. Measure the line honestly. Run a speed test at a quiet time, on a device close to the router.
2. Enter about 90% of the result - download and upload separately. The router must be the bottleneck for fairness to work, which is why you shave the 10% off.
3. Save. The queue is pushed to the router immediately.

Owner priority

For when the line is shared with your own devices on the router's LAN ports - a shop's POS, cameras and office machines, or simply your own home devices if you are selling your spare bandwidth. Set the number of Mb your side is guaranteed: your devices jump the queue and claim that slice the instant they need it, and customers use the entire line whenever your devices are idle. Nobody pays for a slice that just sits there.

• Needs the smart queue speeds set first - priority only works when the router controls the bottleneck.
• Only devices on the ROUTER's LAN ports are protected. Anything plugged straight into the modem bypasses the router and cannot be prioritized.
• 5-10 Mb suits most setups; a heavy CCTV setup uploading to the cloud may want more.

Capacity cap

The maximum number of customers allowed online at once on this router. Selling internet is selling an experience: fifty people on a 20M line all get a bad one, and the forty-ninth customer's cedi is not worth the other forty-eight walking away. When the cap is reached, new buyers are told the WiFi is full rather than being sold a connection that cannot deliver.

A starting rule of thumb: divide your line's download speed by the sustained speed of your most popular plan, then add a little - short bursts share better than the raw division suggests. A 20M line selling mostly 2M plans comfortably carries 12-15 people; watch how it feels at your busiest hour and adjust. 0 means no cap.

Speeds and fair use

Each package can carry its own speed. This is how you protect a shared line and how you create something worth paying more for.

• Speed per package. Set a normal speed for each package. A faster tier is an easy premium product on the same line.
• Burst. Allow a customer to go faster than their normal speed for a short moment. Pages and apps feel quick to open while heavy downloads still settle back to the speed you sold. Most operators leave burst on; it makes cheap packages feel good.
• Fair sharing. The platform can share capacity evenly so a single heavy user cannot flatten the line for everyone else. Worth turning on anywhere you have more than a handful of simultaneous customers.

Show packages to customers

When someone connects to your WiFi, they land on your login page. What they see there is up to you.

1. Mark a package as sellable to guests. Only packages you flag this way appear on the login page. Anything not flagged stays private, for you to sell by hand.
2. Check the order and wording. The list is a shopfront, and the first package gets the most sales.
3. Try it yourself. Connect a phone that is not already logged in and buy the cheapest package with real money. It is the only way to know the whole journey works.

Customers do not need an app or an account. They pick a package, approve the Mobile Money prompt on their phone (or pay by card), and they are connected automatically. Their device is remembered until the plan ends, so they come back on without a code, and the voucher on WhatsApp gets them on from another device.

Make the page yours. Under Settings → Business Settings you can put your own logo on the portal, pick your brand color (buttons and highlights follow it, all the way through the payment screens), and add a one-line welcome under your business name. Leave any of them empty and the standard look is used. The colour and the welcome line can also be changed from the app (Manage → Portal branding); the logo is uploaded on the web.

Bringing customers from another system? The customer list has an Import button that takes a CSV file: one upload moves your whole subscriber book over, duplicates are skipped rather than overwritten, and anyone without a password gets a fresh code generated. There is a template to download so the columns are never a guess.

Many customers at once. Tick several customers on the list and the With selected bar does the rest: send them a message, export them, set their status, Change Plan (move everyone you ticked onto another package free of charge - for a price restructure or a renamed bundle; what they have left is untouched and anyone online reconnects on the new plan), Extend Days (add days to every active package, the honest answer to an outage), or delete them. Every bulk action is written to your Activity Log with the counts.

Vouchers and cash sales

Not every customer wants to pay online, and you should not lose those sales.

• Vouchers. Generate codes in advance, print them or send them on WhatsApp, and sell them by hand. The customer enters the code to get online.
• Free vouchers. Mark a batch as free when you generate it (those codes start with F): giveaways and promos, no money changes hands, and nothing is charged when one is used. Regular voucher codes start with C and book the plan price on your ledger when redeemed.
• Cash sales. Record a sale you took in cash so your books stay complete. It shows in your income alongside online sales, marked as cash.
• Topping a customer up. You can give an existing customer more time or data directly from your dashboard.

Getting paid

Every online sale is split the moment the customer pays. Your earnings are separated out immediately and are on their way to you without anyone approving anything.

• Where it goes. Into the MoMo wallet or bank account you registered.
• When it arrives. Payouts run on working days, so a sale made over a weekend or a holiday is paid on the next working day. Your dashboard shows what has been paid and what is still on its way, so you never have to guess.
• What you can see. Every sale itemised: the amount the customer paid, the platform fee, the payment provider's charge, any partner share, and your net, plus the payout each sale belonged to. It is the same on the web and in the app, and you can export it as CSV or a PDF statement.
• What it costs. On Pay As You Earn the platform fee is 6% of each online sale (and the same rate on cash and voucher sales you record); the payment provider's charge on online sales is on us, so you keep 94%. There is no setup or monthly fee.
• How the account is set up. You give us the bank or MoMo network and the account number, and we create the payout account with our payment provider for you. You never register with the payment provider yourself. Very small balances (under about GH₵1) wait for the next payout.

Cash and vouchers run the other way

Online money splits automatically. Cash is the reverse: the money is already in your hand, so what remains open is the platform's share of it.

• Your cash and voucher sales. The sale books on your ledger at once and you hold the money. The platform's commission on it is owed the other way; when you send it, the record shows "sent, unconfirmed" until it is confirmed as landed.
• Cash sales recorded for you. If platform staff sold on your network (for example voucher codes we generated), the direction is normal: your net shows as awaiting until it is settled to you.

Your own gateway

Prefer full control? Switch to your own Paystack account from Settings → Payments (Paystack only, for now): turn on "Use my own gateway keys", paste your secret key and save. Customer payments then land directly in your own Paystack account, Paystack's charge on each sale is yours, and because of that the platform fee on those sales is 4% instead of 6%. The fee still leaves at the moment of each sale: a "Vivid Connect (platform commission)" subaccount and split are placed on your account, so there is nothing to settle by hand. One step is yours: verify that subaccount in your Paystack dashboard (Subaccounts → select it → Verify), then press "I have verified it". Sales open once it is verified. Every ten minutes we check that the subaccount and split are still as agreed; if either is changed, sales pause until it is restored. Switch back any time and you return to platform-managed payments at 6% with the payment provider's charge on us.

Accounting and statements

The Accounting page is the one reconciled view of every stream: online, cash, voucher, own gateway and referral earnings, with any partner share shown as its own column and what has actually been paid out against each sale. Filter by date range, source or payout state, then export exactly what you filtered: a CSV for spreadsheets, or a branded PDF statement for your records, your accountant or a partner.

Referral earnings

The referral program is by invitation. When it is enabled on your account, you get a personal signup link and code to share, and every business that joins through it earns you a share of their online sales, for life.

• Nothing to collect. Your cut is split out the moment their customer pays and is settled to your payout account by us, the same way your own sales are.
• On your books. Referral earnings appear in your accounting as their own stream (Affiliation), and they are included in your exports and statements.
• Small balances. Payouts under GHS 1 wait until your balance passes it, so "awaiting" on small amounts is normal, not stuck.

Interested? Message us and we will talk it through.

Working with a partner

A partner is a technician or installer we have approved to set businesses up on their clients' behalf. If your account was opened by one, you will see them named under Business Settings. Here is what that means for you.

• They can work inside your account. Routers, packages, speeds, WhatsApp, customers: everything you can do, they can do for you. Every change they make is logged under their name, and you can see the log.
• You can remove them at any time. Business Settings has a "Remove partner access" button. It takes effect immediately; nothing else about your account changes.
• They earn from us, not from you. A partner receives a small referral share of your online sales out of our commission. Your share of each sale is exactly what your plan says.
• Your account starts on Pay As You Earn. Accounts opened by a partner do not get the free trial: you are on Pay As You Earn (no setup or monthly fee, 6% of each online sale, the payment provider's charge on us) from day one. There is no package to choose; the package page only lists add-ons. The trial is for owners who sign up on their own.

If your partner proposes a revenue share

A partner may propose a revenue share with you for any reason, up to half of your online sales. A common one is financing the equipment: "I buy the router, we split the sales until it is paid off". That agreement is between you and them; the platform only carries it out, and only once you approve it:

1. You get a WhatsApp saying what was proposed (the percentage and the partner's note), and a banner in your dashboard until you act on it.
2. Open Business Settings, press Send me a code, enter the 6 digits from your WhatsApp and press Approve. Or press Decline. A partner working inside your account cannot approve it for you.
3. Once approved, that percentage of each online sale is paid to the partner by us at the moment of sale, out of your side. Our commission does not change. Every sale under My Income shows the partner share as its own line.
4. It is an agreement between you and your partner, so it is not ended by one side alone: your partner can give up their share at any time; you can ask to end it from the same page (with a code) and it continues until they agree or Vivid Connect decides; a change to the percentage or the end date is reviewed by us and then needs your acceptance again. Cash and voucher sales are outside it.

If your account was opened by the partner with a share already proposed, you will see this before anything else when you first sign in, and the business starts selling only once you have accepted it (or the partner has withdrawn it). Removing your partner's access is separate from the share and now also asks for a code.

Selling through agents

An agent is someone who sells your vouchers for cash in the field: the shop next to your router, a market seller, a trusted neighbour. Vivid Connect keeps the arrangement on the books instead of in anyone's head.

1. Add the agent. From Agents on the web dashboard or in the app: their name, their WhatsApp number, and their commission percentage. Their sign-in arrives on their WhatsApp, and when they log in to the Vivid Connect app they get the agent view, not yours. Agents are always added by you; there is no public agent signup, because they will be holding your stock and your cash.
2. Issue them voucher stock. Pick a package and a quantity; those codes are now carried by that agent. Unused codes are inventory, not sales, and the screens say so.
3. They sell, the books follow. The moment a customer redeems one of their vouchers, the sale lands under the agent's name with their commission worked out. No self-reporting.
4. They remit, you confirm. Each agent carries a live to remit balance (sales, minus their commission, minus what they have already handed over). When they send you money they submit the amount with the MoMo or bank reference, and it only counts once you confirm it. You can also reject one with a note.

You can change an agent's commission, pause them, or see their full history at any time. Agent sales are cash sales, so the platform commission on them goes on your ledger the same way your own cash sales do. If the Agents menu is not on your account yet, message us and we switch it on, free.

Staff access

Agents sell in the field; staff work inside your dashboard. From the Staff page you add people with their own sign-in, limited to their job:

• Cashier. Front desk work: recharge customers, take balance deposits, register walk-ins. They see the customer list and the recharge screens, and nothing else - not your income, not your settings, not your routers.
• Viewer. Read-only eyes on the business: reports, income and accounting. A bookkeeper or a co-owner who should see everything and change nothing.

You add each account yourself (their sign-in arrives on their WhatsApp) and you can deactivate or reset it at any time. There is no public staff signup. Everything staff do is recorded in your Activity Log under their own name. If the Staff menu is not on your account yet, message us and we switch it on, free.

Keeping an eye on things

• Who is online now, on which router, and how much they are using.
• Sales today, this week, this month, and what you have earned.
• Your customers, what they bought, and when they are due to expire.
• Coverage and customer maps. See your routers and connected customers on a live map.
• More than one location. Add more routers as you grow; they all report into the same dashboard.
• From your phone. All of it is in the mobile app, with push alerts for sales and router problems.
• Activity Log. A running record of what happened on your account - sales booked, customers changed, staff and agent actions, package changes - each line with who did it and when. It is in the sidebar, and your dashboard shows the latest entries. Filter it by type and date, export the view to CSV, or read it in the app under Manage → Activity log.

Getting help

We onboard every operator personally. If you are stuck, ask us rather than guessing.

• WhatsApp, call or text +233 50 640 0741 (Ghana and Africa)
• WhatsApp, call or text +1 442 208 4706 (international)
• Email support@vividsolutionstech.com

Useful things to include when you write in: your business name, the router involved, and roughly when the problem started.