What Vivid Connect is

Vivid Connect turns an internet line you already pay for into a business. You point a MikroTik router at the platform, set your own prices, and customers nearby buy internet from you, paying with Mobile Money on their phone and getting connected automatically, with their voucher on WhatsApp as a backup.

You keep control of the things that are yours: your prices, your packages, your customers and your earnings. The platform handles the parts that are tedious to build and easy to get wrong: taking payments, enforcing how much data or time each customer actually gets, sending the messages, and paying your earnings into your own account.

A word on how the internet gets shared

Vivid Connect uses RADIUS, the same standard that internet providers and large WiFi networks have used for decades to decide who is allowed online and for how long. In practice it means two useful things for you:

• Limits are real. When a customer's bundle runs out, whether that is time, data, or both, they are disconnected by the network itself, not by an honour system.
• Your router stays simple. Your packages, prices and limits live in your dashboard, not inside the router, so you can change them any time without touching hardware.

What you need

Create your account

1. Sign up. Go to the sign-up page and register your business.
2. Verify your account. Follow the verification step so we know the account is really yours.
3. Pick the free trial package. Once your account is verified, choose the free trial from the package list. That is what starts your week. Nothing is charged and no card is required.
4. Tell us where your money should go. Add the MoMo wallet or bank account that should receive your earnings. You can do this now or before your first sale.

Onboard your router

Onboarding is what connects your router to your account. It is done once per router, from the Vivid Connect app on your phone or from a computer, and it configures the hotspot and the customer login page for you.

Whichever way you go, prepare the router the same way first:

1. Use a router that is factory-fresh or reset. Onboarding expects a clean device, and a router carrying an old configuration is a common cause of trouble.
2. Cable the internet into port 1 (ether1) and wait for the port light to come on. This can take up to five minutes on a fresh line. Do not start the next step before the light is on. This is the single most common reason onboarding fails.
3. Leave port 3 free. It becomes your hotspot port; your customers' WiFi access point plugs in there when setup is done.

With the app on your phone (recommended)

1. Get the phone onto the router. If the router has built-in WiFi, join its WiFi (the name starts with MikroTik). If it does not, plug your WiFi access point into port 2 or port 4 and join the access point's WiFi.
2. Open the Routers tab and tap Set up a router. The app guides you from there; one tap does the rest, and it tells you the moment the router is live on your account.

With a computer

1. Connect the computer to the router. A computer with a LAN port cables into port 2 or port 4; this is the most reliable way. A WiFi-only computer joins the router's built-in WiFi if it has one; if the router has no WiFi either, plug your access point into port 2 or port 4 and join the access point's WiFi.
2. Generate an onboarding token. In your dashboard, open Onboard New Router and pick the With a computer tab; the token buttons are in step 1 there. An unused token stays copyable on the tokens page until it is used, so you never need to generate a second one because you forgot to copy the first.
3. Download the onboarding kit from the same page and run it on the computer. Paste your token, give the router a recognizable name, and let it finish.
4. Watch your dashboard. The router appears as online when it has finished. That is onboarding complete.

Connect WhatsApp

WhatsApp is how your business talks to customers, and how it talks to you. Connect it early: customers expect their voucher to arrive the moment they pay.

What your customers receive

• Their voucher code and plan details, immediately after paying.
• A warning when their bundle is nearly used up, with the option to renew before they drop off.
• Renewal and expiry reminders.

What you receive

• A message for every sale, with the amount and your earnings.
• Alerts about things that need your attention.

To set it up, open the WhatsApp section of your dashboard and follow the pairing steps with the phone holding your business number. Messages then come from your own number, in your own business name.

The mobile app

Everything in this guide can also be done from the Vivid Connect app for Android, and some things are easiest there. It is the fastest way to onboard a router (one tap, no token, no computer), and it carries the business in your pocket: live sales, who is online right now, packages, vouchers, customer top-ups and your income.

• Onboarding. Open the Routers tab and tap Set up a router. The app guides the cabling and does the rest itself.
• Alerts that find you. Sale alerts and router-offline alerts arrive as push notifications, so you hear about problems before your customers call.
• Same account. Sign in with the username and password you use on the dashboard.

Build your packages

A package is what a customer buys. You choose what it includes and what it costs. There are a few shapes to work with, and most businesses sell a mix:

Practical advice on pricing

• Start with two or three packages, not ten. Customers choosing at a kiosk decide in seconds.
• Have one cheap entry package. It converts people who are unsure.
• Price your longest package so it is clearly better value. That is what lifts your average sale.

Speeds and fair use

Each package can carry its own speed. This is how you protect a shared line and how you create something worth paying more for.

• Speed per package. Set a normal speed for each package. A faster tier is an easy premium product on the same line.
• Burst. Allow a customer to go faster than their normal speed for a short moment. Pages and apps feel quick to open while heavy downloads still settle back to the speed you sold. Most operators leave burst on; it makes cheap packages feel good.
• Fair sharing. The platform can share capacity evenly so a single heavy user cannot flatten the line for everyone else. Worth turning on anywhere you have more than a handful of simultaneous customers.

Show packages to customers

When someone connects to your WiFi, they land on your login page. What they see there is up to you.

1. Mark a package as sellable to guests. Only packages you flag this way appear on the login page. Anything not flagged stays private, for you to sell by hand.
2. Check the order and wording. The list is a shopfront, and the first package gets the most sales.
3. Try it yourself. Connect a phone that is not already logged in and buy the cheapest package with real money. It is the only way to know the whole journey works.

Customers do not need an app or an account. They pick a package, approve the Mobile Money prompt on their phone, and they are connected automatically, with the voucher on WhatsApp so they can get back on later or on another device.

Vouchers and cash sales

Not every customer wants to pay online, and you should not lose those sales.

• Vouchers. Generate codes in advance, print them or send them on WhatsApp, and sell them by hand. The customer enters the code to get online.
• Free vouchers. Mark a batch as free when you generate it (those codes start with F): giveaways and promos, no money changes hands, and nothing is charged when one is used. Regular voucher codes start with C and book the plan price on your ledger when redeemed.
• Cash sales. Record a sale you took in cash so your books stay complete. It shows in your income alongside online sales, marked as cash.
• Topping a customer up. You can give an existing customer more time or data directly from your dashboard.

Getting paid

Every online sale is split the moment the customer pays. Your earnings are separated out immediately and are on their way to you without anyone approving anything.

• Where it goes. Into the MoMo wallet or bank account you registered.
• When it arrives. Payouts run on working days, so a sale made over a weekend or a holiday is paid on the next working day. Your dashboard shows what has been paid and what is still on its way, so you never have to guess.
• What you can see. Every sale, what you earned on it, and the payout it belonged to.

Cash and vouchers run the other way

Online money splits automatically. Cash is the reverse: the money is already in your hand, so what remains open is the platform's share of it.

• Your cash and voucher sales. The sale books on your ledger at once and you hold the money. The platform's commission on it is owed the other way; when you send it, the record shows "sent, unconfirmed" until it is confirmed as landed.
• Cash sales recorded for you. If platform staff sold on your network (for example voucher codes we generated), the direction is normal: your net shows as awaiting until it is settled to you.

Your own gateway

Prefer full control? Plug in your own payment gateway keys and customer payments land directly in your own account. Nothing is split; the platform's share of each sale is owed the same way as cash, and your books still record every sale.

Accounting and statements

The Accounting page is the one reconciled view of every stream: online, cash, voucher, own gateway and referral earnings, with what has actually been paid out against each sale. Filter by date range, source or payout state, then export exactly what you filtered: a CSV for spreadsheets, or a branded PDF statement for your records, your accountant or a partner.

Referral earnings

The referral program is by invitation. When it is enabled on your account, you get a personal signup link and code to share, and every business that joins through it earns you a share of their online sales, for life.

• Nothing to collect. Your cut is split out the moment their customer pays and is settled to your payout account by Paystack, the same rail your own sales use.
• On your books. Referral earnings appear in your accounting as their own stream (Affiliation), and they are included in your exports and statements.
• Small balances. Paystack holds payouts under GHS 1 until your balance passes it, so "awaiting" on small amounts is normal, not stuck.

Interested? Message us and we will talk it through.

Keeping an eye on things

• Who is online now, on which router, and how much they are using.
• Sales today, this week, this month, and what you have earned.
• Your customers, what they bought, and when they are due to expire.
• Coverage and customer maps. See your routers and connected customers on a live map.
• More than one location. Add more routers as you grow; they all report into the same dashboard.
• From your phone. All of it is in the mobile app, with push alerts for sales and router problems.

Getting help

We onboard every operator personally. If you are stuck, ask us rather than guessing.

• WhatsApp, call or text +233 50 640 0741 (Ghana and Africa)
• WhatsApp, call or text +1 442 208 4706 (international)
• Email support@vividsolutionstech.com

Useful things to include when you write in: your business name, the router involved, and roughly when the problem started.