Delete your Vivid Connect account

You can delete your customer account and the personal details attached to it at any time, from the app or from this website. Your account is disabled immediately and permanently erased after 30 days — signing back in before then reactivates it.

How to delete your account

• In the app: Account → Delete account → enter your password and confirm.
• On the web: sign in here, open My Account → Edit Profile, and choose Delete my account and personal details.
• If you can no longer sign in: use the deletion request form — we send a code to the WhatsApp number on the account to confirm it's really you, then the deletion is scheduled automatically. If that number no longer works either, message the platform on WhatsApp at +233 55 922 0517 and ask for your account to be deleted.

What is deleted

• Your WiFi access and all app sign-ins, immediately; a running plan is paused.
• After 30 days with no sign-in: your sign-in details, name, phone number, email, address and location, permanently — and any paused plan balance with them.

What is kept

Records of payments and plan purchases are retained for the service provider's bookkeeping and legal obligations, with your identity removed from them — they can no longer be linked to you.

Vivid Connect — isp.vividsolutionstech.com